Privacy Policy

Last Updated: 25/12/2025

At Eletic Technology FZ-LLC​, we respect your privacy and are committed to protecting your personal data in compliance with applicable laws and the requirements of the WhatsApp Business API.

1. Information We Collect

We may collect and process the following information:

  • Full name
  • Phone number
  • Message content sent via WhatsApp
  • Basic technical information (such as device or operating system, when necessary)

This information is collected only when you voluntarily contact us via WhatsApp or through our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and customer requests
  • To provide customer support and services
  • To send service-related notifications (with user consent)
  • To improve our services and communication quality

We do not use your data for marketing purposes without your explicit consent.

3. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

  • Service providers required to operate our systems (including Meta / WhatsApp)
  • When required by law or legal authorities

4. WhatsApp Business API

We use the WhatsApp Business API to communicate with our customers.

By contacting us through WhatsApp, you acknowledge and agree that:

  • Your messages and phone number may be processed to provide our services
  • Your data will be handled in accordance with WhatsApp and Meta policies

We strictly comply with all WhatsApp Business Platform Policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

  • Unauthorized access
  • Loss, misuse, or alteration

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent to communication at any time

To exercise your rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

  • Company Name: ELETIC TECHNOLOGY FZ-LLC
  • Email: info@eletic-tec.com
  • Website: https://eletic-tec.com